Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At Tosee Rang, we want you to love what you've ordered. If something isn't right, we're here to help.

1. Returns

We accept returns within 7 days of delivery. To be eligible, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached and in original packaging
  • Accompanied by proof of purchase

Items that do not meet these conditions will not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Earrings and jewellery (for hygiene reasons)
  • Sale or clearance items
  • Gift cards

3. How to Initiate a Return

To start a return, please email us at sales@tosee-rang.com.au within 14 days of receiving your order. Include your order number and reason for return. We will respond within 2 business days with instructions.

Please do not send items back without prior approval — unapproved returns will not be accepted.

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly sent. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

5. Damages & Faulty Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at sales@tosee-rang.com.au with photos and your order number. We will arrange a replacement or full refund at no cost to you.

6. Exchanges

We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for your preferred style or size. This ensures the fastest turnaround.

7. Refunds

Once your return is received and inspected, we will notify you of the outcome within 3 business days. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the credit.

8. International Returns

We accept returns from international customers under the same conditions above. Please note that international return shipping costs and any applicable customs fees are the responsibility of the customer. We recommend using a tracked and insured service.

9. Australian Consumer Law

Our policy operates in addition to your rights under the Australian Consumer Law (ACL). If a product has a major fault, you are entitled to a replacement, repair, or refund. Nothing in this policy limits your statutory rights.

10. Contact

For all return and refund enquiries, please contact us at sales@tosee-rang.com.au.